Don’t forget to include a section that instructs users on how to use the intranet. Although many modern intranets are easy to use, intuitive and don’t need training per se, there will be some users who may be less confident with technology. This can be true particularly for social elements of your intranet such as ‘commenting’ or joining groups that might be new for some employees. FAQs, user documentation or instructional videos can add a lot of value for users.
Your intranet help center should also be a hub for broader information such as your intranet strategy, the process for setting up a new site, whom to contact, tips and tricks and other digital channels on offer.